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announced a strategic investment and partnership with Arabic.ai.

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Telecommunications

Connect the conversation to the right knowledge.

Support for customer service, internal help desks and knowledge work. People stay responsible for each response and next action.

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A telecom mast above a forest
Strands of optical fibre carrying light

The conversation is only the visible part of the work.

Behind each service response sit product guidance, internal policy and handoffs between teams. Support improves when colleagues prepare with the right context.

  • Service knowledge spread across teams
  • Guidance and plan information that keep changing
  • Context lost between conversations and handoffs

Connect service, knowledge and follow-through.

Choose a task to see what goes in, what is prepared, who reviews it and what comes out.

Customer service colleagues

Start the response with the right guidance.

Prepare an answer from approved plan and service information, with missing details and unclear terms surfaced first.

Input
A service enquiry and selected current guidance.
Assistance
Drafts a response and the questions still to clarify.
Review
The service colleague verifies applicability and the final wording.
Output
A reviewed answer or an informed escalation.

Service and specialist teams

Carry the context into the next team.

Turn conversation notes into a structured handoff: the request, the work done and the open questions.

Input
Permitted conversation notes and agreed handoff instructions.
Assistance
Summarizes the request and lists the outstanding questions.
Review
The originating colleague checks accuracy and the recipient.
Output
A reviewed handoff for the responsible team.

Internal service functions

Help staff find a useful answer.

Answer recurring employee questions from approved information, and show knowledge owners where guidance needs work.

Input
A staff question and the relevant internal guidance.
Assistance
Prepares an explanation grounded in that guidance.
Review
The responsible team checks policy applicability and exceptions.
Output
A reviewed explanation or a referral to the right owner.

Content and language teams

Keep service language consistent.

Translate approved service material across teams and channels, with terminology and review owned by named people.

Input
Approved service content, terminology and delivery requirements.
Assistance
Drafts each language version with the approved terms.
Review
Language and service owners approve the meaning and current terms.
Output
Reviewed multilingual service material.

Answer a service-plan enquiry.

The question, the permitted guidance, a draft and its open points move through one preparation sequence.

  1. Understand

    Identify the customer's question.

    Service colleague

  2. Ground

    Consult approved plan guidance.

    Knowledge scope

  3. Prepare

    Draft an answer and any follow-up.

    Assisted workflow

  4. Respond

    Check the terms and send the response.

    Service colleague

The colleague checks and sends the response. Access to customer systems is scoped and confirmed separately.

A useful answer includes its limits.

Decide which sources can inform a response and which questions need escalation. System connections are confirmed during implementation.

What reviewers check

  • Guidance relevance
  • Response completeness
  • Handoff clarity

  1. Choose the guidance and the boundary.

    Select one recurring enquiry and the approved information it needs. Agree which customer context is necessary.

  2. Test the difficult conversations.

    Evaluate unclear requests, missing details and questions outside the permitted knowledge. Check that escalation is flagged.

  3. Improve with service owners.

    Start with a bounded group, refine the guidance from reviewer corrections, then add enquiry types or channels.

Arabic voice AI, on live calls.

With HeyBreez, Arabic.ai runs real-time Arabic voice AI with streaming and telephony, at enterprise scale. TTS speaks in six voices across five dialects.

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مرحبًا بكم في استوديو الصوت. اكتب ما تودّ سماعه، وسنقرأه لك في أقل من ثانية.

“Welcome to the Voice Studio. Write what you would like to hear, and we will read it to you in under a second.”

What teams use.

Atelier Concierge

Answers from approved knowledge.

Explore Atelier

The agentic platform

Service workflows with clear handoffs.

Explore Sadu

Make your next ambition operational.

Bring intelligence into your knowledge, people and operations. Talk to our team about the work you want to transform.

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